Service Designer


Location: London | Chichester | Remote

Are you a strong and ambitious Service Designer with 3-5 years’ experience of working with a demonstrable portfolio of Service design work? Are you looking to use your knowledge to join an expanding and forward thinking organisation with a vibrant and dynamic environment? If so, Unipro are looking for a Service Designer to join their team.


The Role

  • Design research

    • Apply design thinking to facilitate kick off engagements with the team and client

    • Generate behavioural insights, identify user needs and design requirements

    • Conduct both qualitative and quantitative user research to gather data informed insights

  • Synthesise, test, measure, iterate

    • Run workshops and synthesis activities with the team to identify insights and design opportunities.

    • Use the right tools and methodologies to test and measure, adapting when necessary to evolve in new directions through rapid iteration

  • Communicate

    • Create sketches, user flows, wireframes and prototypes to communicate value or opportunities to the team and client.

    • Engaging with the team to validate technical feasibility and commercial viability of potential solutions

    • Work with the team to engage clients and tell the story throughout the journey


Skills and experience

We are seeking a self motivated candidate to join our multidisciplinary team. It is important that our Service Designer offers their input based on their experience, skills and strong design intuition. We pride ourselves on our ability to co-create with clients and work collaboratively.

  • 3-5 years’ experience with a demonstrable portfolio of UX or service design work

  • Examples of ideating products and services (individually or as part of a team), that map to business/market opportunities

  • Experience with tools, especially Invision, Figma, Adobe CC, Sketch

  • A strong understanding of design principles, human-centred design, design thinking and methodologies

  • Highly collaborative, confident in working closely with both the team and client

  • Visual, auditory and kinaesthetic communication skills

  • Gravitas to facilitate stakeholder engagements, interviews and workshops

  • Ability to work to agile and lean methodologies

  • Experience of working closely with development and strategy teams

  • Strong intuition for good design

  • Passionate about innovating through design

  • Brave; willing to challenge the status quo, push back when required and test hunches


Salary and remuneration

We offer an attractive salary and remuneration package depending upon individual skills and experiences.